• Call or email the OIS Scheduling Centre (contact information here)

• Give the OIS Assignment Coordinator the following information:

• • Name and telephone number of the consumers
  • Date, time and location of appointment
  • Name and phone number of contact person for the interpreter
  • The purpose of the appointment
  • The number of people who will be present
  • Special circumstances such as video recording, media coverage, etc
• Call or email at least 2 weeks before your appointment. OIS needs as much notice as possible to book an interpreter for you

• For emergency requests contact the Emergency Interpreting Service*:

  o    Phone:1-866-256-5142
  o    TTY: 1-866-831-4657
  o    Email: Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir.
  o    SMS/Text: 905-971-0564 **
  
  
• For Video Remote Interpreting (VRI) requests, contact Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir.

*  Emergency Interpreting Service is available 24 hours a day/7 days a week. May not be available in all communities
** Charges may apply