We will strive to develop high quality and cost-effective services in consultation with national, provincial, regional and local consumer groups and individuals.

In addition, we value the right to freedom of choice and self-identification by persons who are deaf, deafened and hard of hearing and respond with professionalism and sensitivity towards their individual issues, cultural identity and values.

To achieve our purpose, we work to ensure

Accessibility

Deaf, deafened and hard of hearing people should have equal and equitable access to all aspects of life including employment, education, recreation, housing, health care and social services. Similarly, CHS services should be accessible to the multicultural community it serves.

Advocacy

CHS is committed to promoting the rights of deaf, deafened and hard of hearing people.

Awareness

CHS should provide individuals and community organizations with as much knowledge as possible to promote informed decision-making and program development. This includes information about hearing health care, Deaf culture and issues relevant to the deaf, deafened and hard of hearing communities.

Consumer Involvement

Deaf, deafened and hard of hearing people should be involved in the planning and decision-making processes for all services relevant to their lives.

Employment Equity

Consistent with its ambition to advocate full access for deaf, deafened and hard of hearing persons and to reflect the racial and ethnic diversity at large, CHS is committed to internal employment equity.

Independence

CHS services support deaf, deafened and hard of hearing people in achieving individual, maximum independence and in facilitating self-help.

Quality Service

CHS is committed to providing its services to an optimum level.

Respect

CHS is committed to respecting the variety of perspectives and cultural outlooks of our consumers.

Service Options

CHS encourages the availability of service options so that deaf, deafened and hard of hearing individuals and their families can select the program best suited to their needs.