POSITION SUMMARY:

•    Perform general reception and secretarial functions for the Audiology and Speech-Language Pathology Department
•    Book client appointments and maintain office schedules
•    Facilitate and provide secretarial support to managers and staff
•    Provide general information in response to public inquiries

MAJOR RESPONSIBILITIES:

Direct Service:

•    Greet clients and public
•    Answer incoming calls
•    Act as a resource for clients or public inquiries and refer calls or queries to appropriate departments or other resources
•    Assist CHS clients in coordinating ENT appointments as needed.
•    Book and confirm client appointments
•    Assist clients with communication devices
•    Provide appropriate back up assistance in the absence of other staff and Hearing Aid Program
•    Other duties as assigned

Administration:

•    Receive, sort and distribute all incoming mail/parcels for the department
•    Responsible for correspondence, memos, photocopying, taking minutes as assigned, reports, budgets, fax, memos etc.
•    Active maintenance of general office and confidential client files
•    Provide general clerical support, e.g. photocopying, filing, faxing for office staff
•    Prepare fee for service invoices and OHIP billing records
•    Prepare ads for marketing of departmental services
•    Other duties as assigned

Community Education:

•    Act as a resource and provide information about CHS and related services
•    Participate in community projects and specialized fundraising campaigns, e.g. United Way Campaigns, May Month, etc.

Professional Development:

•    Attend all department and agency staff meetings
•    Keep up-to-date on issues and information related to position and agency
•    Acquire and maintain the ASL Proficiency requirement for the position (Intermediate Plus)

LINE OF RESPONSIBILITY:

Reports to:  Director Hearing Health Care

QUALIFICATIONS:

•    Post secondary diploma Office Administration
•    Two to three years previous secretarial experience; social services background preferred
•    Demonstrated accurate typing, filing, faxing, and photocopying skills
•    Proficiency in MS Office Suite, ABELMed scheduling and billing system
•    Demonstrated excellent organizational and interpersonal skills
•    Demonstrated ability to work under pressure and meet deadlines
•    Demonstrated prioritization, multi-tasking and problem-solving skills
•    Demonstrated ability to work as a team player and independently
•    Basic accounting skills an asset
•    Fluency in American Sign Language (ASL) or willingness to learn
•    Excellent English skills
•    Demonstrated sensitivity to working in a culturally diverse environment