POSITION SUMMARY:

Reporting to the Director of IT, the Manager of IT Operations manages and provides direction for the day-to-day operations of a centralized IT department and to a team of IT Specialists including overall security and customer service.   The manager also oversees the maintenance of the OIS database and the implementation of new technologies including beta-testing, focus groups and makes recommendations to the IT Director. 

Nature of the Position:

The centralized IT department provides services to 29 offices encompassing 400 employees across Ontario.  The team of IT Specialists each have their own portfolio but they also function as a multi-disciplinary team and must be competent to provide back up services to all portfolios.  In consultation with the IT Director and pursuant to Risk Management and disaster recovery, the manager will oversee the activities of the team as identified by priorities and emerging conditions.

Portfolio:

MAJOR RESPONSIBILITIES:

Direct Service:

•    Manage the day-to-day operations of CHS IT department
•    Manage the day-to-day operation of CHS’s videoconferencing network
•    Manage the implementation of ongoing plans for network modernization and disaster recovery plan
•    Oversee technology projects that have strict deadlines
•    Make recommendations to the IT Director on the direction of Technology at CHS
•    Make recommendations to the IT Director on policy development within the IT Department
•    Research, consult, and make recommendations on purchasing licensing hardware and software
•    Connect remotely to update internal website, NexTalk and email due to inclement weather, etc.,  as instructed
•    Other duties as assigned

Administration:

•    Update and maintain department files as required
•    Initiate and respond to correspondence and telephone calls as required
•    Participate in the development of policies and procedures as they relate to IT and systems automation for the agency
•    Other duties as assigned

Financial: 

•    Develop and monitor an annual budget in consultation with Director
•    Monitor monthly statement and process invoices for payment as per policies and procedures
•    Make recommendations to IT Director on expedititures and future expenditures
•    Identify cost-saving measures

Supervision:

•    Hire, supervise, monitor and delegate work flow for staff through regular meetings,
performance
•    reviews, appropriate feedback and active motivation of staff as team
•    Provide guidance to staff with regards to systems problem solving within CHS’ policies and procedures and Collective Agreement
•    Make recommendations to IT Director for Professional Development training for IT Specialists
•    Make recommendations to IT Director for agency-wide training needs
•    Provide guidance and training for student placements and volunteers as required

Community Education:

•    Participate in community events and special projects (e.g. Mayfest, May month, United Way Campaigns, etc.)

Professional Development:

•    Attend internal management workshops/seminars and participate in CHS management meetings as requested, special projects and subsequent task groups
•    Attend continuing education/professional development seminars relevant to the position
•    Keep up-to-date on issues and information related to the profession, position and the Agency
•    Acquire and maintain the ASL Proficiency requirement for the position (Advanced Plus)

LINE OF RESPONSIBILITY:

Reports to the Director, IT

QUALIFICATIONS:

•    4-Year University Degree in Information Technology Management or equivalent
•    5 years related experience in IT management for a large agency with multiple sites, overall security and DRP
•    Knowledge of database administration and SharePoint technologies
•    Experience in budget management
•    Experience in supervising onsite and offsite employees
•    Experience with researching and implementing technologies
•    Demonstrated initiative and problem solving skills within centralized environment
•    Ability to balance workload, to maintain high levels of customer satisfaction
•    Ability to respond to shifting priorities and multi-task
•    Demonstrated excellent interpersonal, communication and organizational skills
•    Excellent judgement and decision making skills
•    Creativity, flexibility
•    Proficiency in MS Office Suite and Internet
•    Fluency in ASL; French and LSQ are assets
•    Some travel throughout Ontario e.g. visiting regional offices;  occasional travel out of province e.g. training, Disaster Recovery Server Site (Oshawa)