POSITION SUMMARY:

1.    Coordinate Video Remote Interpreting (VRI)* services for culturally Deaf, oral deaf, deafened, hard of hearing and hearing consumers:
•    Facilitate the provision of VRI service within three networks: the CHS video conferencing system, the Ontario Telemedicine Network (OTN) and the Justice Video Network (JVN), 
•    Schedule assignments and maintain efficient system of delivery for interpreters and consumers
•    Advocate for consumers and educate consumers and the public on appropriate use of interpreter services, VRI service delivery model, fee-for-service, etc.

2.    Coordinate the provision of videoconferencing services internally at CHS and externally to various customers.

3.    Provide forms and invoices to Financial Services and Human Resources for invoicing and payment of interpreters, VRI and Videoconferencing Services.

* ASL, LSQ, Deaf Interpreter services, as determined


MAJOR RESPONSIBILITIES:

Direct Service:

1.    VIDEO RELAY INTERPRETING:

•    Receive requests from hearing, culturally Deaf, oral deaf, deafened and hard of hearing consumers via phone, fax, e-mail, mail, internal request, or walk in.  Assignments may include meetings, appointments, interviews, conferences, training programs, and other assignments as required.
•    Assess needs of request, preferences, interpreter availability/skill level and time factors; and videoconference interpreting alternatives
•    Maintain current listing of available interpreters
•    Match, search and confirm request with appropriate interpreters
•    Follow up and monitor request until filled, refused or cancelled
•    Confirm assignment, date, location with consumers and interpreter
•    Request and provide preparatory information for interpreters as required (information regarding the nature of assignments and other written material for review)
•    Negotiate fee for service with consumers and service providers, including out of town charges; discuss fees for videoconference interpreting, as required.
•    Advocate for and educate consumers on appropriate use of interpreter services, external protocols for service, and fee-for-service
•    Educate clients on protocols for booking interpreters, AODA and rights to access, use of Emergency Services, funding resources available for interpreter services, etc.
•    Other duties as assigned

2.    VIDEOCONFERENCING SERVICES:

•    Book equipment, room, coordinates schedules, confirm with Information Technology (IT) video conferencing technical support team; assist with equipment set up and usage, as required.
•    Process invoices for videoconferencing across the province
•    Other duties as assigned

Administration:

•    Book assignments using R&S (request and statistics) forms and the OIS database
•    Send written confirmation/refusal of assignments
•    Match interpreter invoices with R&S forms in OIS Database, do bank deposits and match cheques to invoices.
•    Process and submit Payroll invoices to Human Resources and Accounts Payable
•    Forward complete forms to Financial Services to initiate billing invoices
•    Review and file completed invoices and requests
•    Maintain accurate files, cheque deposits and statistics; provide reports as required
•    Maintain and review status of accounts on monthly basis as required
•    Initiate and respond to correspondence, forms and statistics
•    Prepare journal entries to correct on-going internal and external invoices
•    Prepare OIS Accruals at month-end, quarter-end and year end closures
•    Invoice inquiry-follow-up, credit memos, reverse invoices, collections, corrections and etc.
•    Other duties as assigned

Community Education:

•    Advocate for accessibility through the use of interpreters and other means of facilitating communication
•    Act as resource in order to provide general information in response to inquiries regarding interpreting, as well as advising consumers and clients of other programs & services at CHS
•    Prepare presentations and participate in workshops/seminars on interpreting services and general CHS services as required

Professional Development:

•    Attend internal staff meetings
•    Attend and participate in workshops/seminars related to position
•    Keep up-to-date on issues and information related to position and agency
•    Acquire and maintain ASL proficiency requirement for the position (Intermediate-Plus)

LINE OF RESPONSIBILITY:

Reports to the Provincial Manager, Community Interpreting Services

QUALIFICATIONS:

•    2 or 3 year College diploma in Business Administration, interpreting training or equivalent
•    Two years administrative/general accounting/customer service experience
•    Experience in booking assignments and using a computerized scheduling system
•    Excellent analytical, time management, problem-solving skills as well as attention to detail
•    Excellent interpersonal, organizational and communication skills
•    Proficiency in MS Office Suite, especially Excel, Internet, Outlook and databases
•    Strong negotiation and decision-making skills
•    Able to work independently and as part of a team
•    Knowledge of issues related to hearing loss and Deaf Culture an asset
•    Proficiency in American Sign Language (ASL) or willingness to learn
•    Demonstrated sensitivity to working in a culturally diverse environment
•    Occasional travel – annual retreat, ASL classes, or other professional development