POSITION SUMMARY:

The Manager, Training & Development is responsible to:
•    oversee training and development initiatives that are sponsored by the Human Resources Department for CHS employees;
•    address emerging training and development requirements within a growing and changing organization;
•    provide consultation, guidance and support to other CHS managers regarding training and development issues.

MAJOR RESPONSIBILITIES:

Direct Service:

1.    Quadra-lingual Services:

•    Responsible for all aspects of the ASL/LSQ Proficiency Programs for CHS Employees encompassing the development and maintenance of policies, procedures, prescribed materials, the provision and scheduling of training; and various assessments and reports.  Monitor Equivalency to ASL/LSQ activities.
•    Receive and authorize requests for specialized services (French or English Upgrading) or tutorials.

2.    Orientation and Diversity Training:

•    Develop, establish and oversee a new online orientation program for new hires; develop and deliver accompanying immersion orientation/diversity training sessions; develop and communicate corresponding policies and procedures for the program.

3.    Career Investment Planning:

•    Oversee policies and procedures for the program and the selection of candidates. Work with each towards their goals; set up training agreement, monitor progress and provide reports.

4.    Ad-Hoc Training:

•    Oversee development and provision of ad-hoc training as required either as a HR initiative or in partnership with other departments.
•    Audit HR records/processes for completeness with regards to training initiatives and with regard to future training requirements e.g. ISO 1000, etc.

5.    All Staff Meetings and Quarterly Seminars for Managers:

•    Coordinate agendas, training materials and evaluations in partnership with hosts.  Oversee coordination of these meetings via HR Office Manager (e.g. space, access, vcon, etc,).

6.    Sign Language Services:

•    Responsible for provincial policies and procedures, program standards and prescribed materials.  Provide support the regions with their local SLS programs.

Administration:

•    Respond to incoming calls, fax and email inquiries, etc.
•    Keep accurate and confidential training/participation records/program statistics; and provide reports
•    Audit processes/files within Human Resources for purposes of identifying training gaps or tracking and generating reports for the portfolio
•    Provide communiqués from Human Resources to the agency regarding training initiatives
•    Coordinate training events, schedules and oversee registrations etc., as appropriate
•    Design and update program policies, procedures, forms and data collection processes; online resources, etc.
•    Purchase of necessary program supplies (instructor/student materials, handouts, supplies, equipment, etc.)
•    Ongoing research related to portfolio and training and development
•    Other duties as assigned

Financial:  

•    Responsible for all aspects of the portfolio budget including development and monitoring of expenses
•    Authorize expenses and submit to Financial Services for payment
•    Oversee payment for freelance instructors and external contracts
•    Maintain accurate records for forecasting and variance reporting as required
•    Write and submit funding proposals as is appropriate

Supervision and Volunteer Coordination:

•    Recruit, supervise, evaluate and terminate program staff; provide ongoing supervision to HR ASL Instructor through regular meetings, performance reviews, appropriate feed back and active motivation
•    Provide guidance, support and evaluation to CIP participants on an ongoing basis and adjust training plans as appropriate
•    Problem solve internal challenges agency-wide related to the portfolio on a daily basis
•    Liaise with other managers to provide input with respects to supervisory issues related to training matters
•    Recruit, contract and supervise freelance instructors/trainers as required

Community Education:

•    Participate in community projects and specialized campaigns e.g. United Way, MayMonth, Mayfest, etc.

Professional Development:

•    Attend internal CHS staff meetings
•    Attend HR Meetings
•    Attend other management meetings, retreats, etc. as required
•    Attend workshops/training related to the field
•    Participate and act as CHS representative on related external committees
•    Acquire and maintain the ASL/LSQ Proficiency requirements for the position (Superior)
•    Keep up to date on issues, continuing education and events related to the position, profession and the agency

LINE OF RESPONSIBILITY:

Reports to Manager, Human Resources

QUALIFICATIONS:

•    Bachelor’s degree or equivalent (e.g. college plus adult education training, etc.)
•    3-5 years experience in program development and in the coordination of large training initiatives within a diverse multi-site organization
•    Certified Instructor of Signing Naturally Curriculums Levels 1-3 required; and 5 years experience teaching ASL and providing ASL assessments; LSQ proficiency and/or training are definite assets
•    High degree of independence with excellent judgement skills
•    Excellent information management skills
•    Excellent communication skills and ability to supervise and motivate
•    Basic budget skills
•    Proficiency in ASL; LSQ and written French language skills are assets
•    Proficiency in MS Office Suite and Internet; comfortable with research and using multiple technologies for the development of online materials
•    Regular travel to other CHS offices in Ontario