|Date:||November 28, 2011|
|Position:||OIS ASSIGNMENT COORDINATOR|
|Start Date:||January 23, 2011|
|Minimum Start Salary:||$34,776 per annum ($43,470 per annum pro-rated to 80%)|
|Position Status:||Temporary Contract to January 28, 2013;
Part-time; 28 hours per week
Coordinate interpreter services for culturally Deaf, oral deaf, deafened, hard of hearing and hearing consumers:
• Schedule assignments and maintain efficient system of delivery for interpreters and consumers
• Advocate for consumers and educate consumers and the public on appropriate use of interpreter services, fee-for-service, video-conferencing, etc.
• Provide forms and invoices to Financial Services and Human Resources for invoicing and payment of interpreters
• Process videoconference interpreting forms and invoices
• Receive requests from hearing, culturally Deaf, oral deaf, deafened and hard of hearing consumers via phone, fax, e-mail, mail, internal request, or walk in. Assignments may include meetings, appointments, interviews, conferences, training programs, and other assignments as required.
• Assess needs of request, preferences, interpreter availability/skill level and time factors; and videoconference interpreting alternatives
• Maintain current listing of available interpreters
• Match, search and confirm request with appropriate interpreters
• Follow up and monitor request until filled, refused or cancelled
• Confirm assignment, date, location with consumers and interpreter
• Request and provide preparatory information for interpreters as required (information regarding the nature of assignments and other written material for review)
• Negotiate fee for service with consumers and service providers, including out of town charges; discuss fees for videoconference interpreting, as required.
• Advocate for and educate consumers on appropriate use of interpreter services, external protocols for service, and fee-for-service
• Educate clients on protocols for booking interpreters, OHRC and rights to access, use of After-Hours Service, funding resources available for interpreter services, etc.
• Videoconference interpreting: book equipment, room, coordinates schedules, confirm with Computer Services; assist with equipment set up and usage, as required.
• Coordinate assignments for Interpreter Internship Program (IIP) in conjunction with OIS Provincial, as required. When booking interns, liaise with IIP and consumers for assignment approvals
• Arrange travel and accommodations for out-of-town interpreters
• Set up and oversee OIS screenings for potential interpreters in conjunction with OIS Provincial.
• Answer client questions regarding general information, invoices and assignments
• Other duties as assigned
• Book assignments using R&S (request and statistics) forms and the OIS database
• Send written confirmation/refusal of assignments
• Match interpreter invoices with R&S forms in OIS Database, do bank deposits and match cheques to invoices.
• Process and submit Payroll invoices to Human Resources and Accounts Payable
• Forward complete forms to Financial Services to initiate billing invoices
• Review and file completed invoices and requests
• Maintain accurate files, cheque deposits and statistics; provide reports as required
• Maintain and review status of accounts on monthly basis as required
• Initiate and respond to correspondence, forms and statistics
• Prepare journal entries to correct on-going internal and external invoices
• Prepare OIS Accruals at month-end, quarter-end and year end closures
• Invoice inquiry-follow-up, credit memos, reverse invoices, collections, corrections and etc.
• Other duties as assigned
• Advocate for accessibility through the use of interpreters and other means of facilitating communication
• Act as resource in order to provide general information in response to inquiries regarding interpreting, as well as advising consumers and clients of other programs & services at CHS
• Prepare presentations and participate in workshops/seminars on interpreting services and general CHS services
• Attend internal staff meetings
• Attend and participate in workshops/seminars related to position
• Keep up-to-date on issues and information related to position and agency
• Acquire and maintain ASL proficiency requirement for the position (Intermediate-Plus)
LINE OF RESPONSIBILITY:
• Manager, Ontario Interpreting Services and Sign Language Services, Toronto Region
• 2 or 3 year College diploma in Business Administration, interpreting training or equivalent
• Two years administrative/general accounting/customer service experience
• Experience in booking assignments and using a computerized scheduling system
• Excellent analytical, time management, problem-solving skills as well as attention to detail
• Excellent interpersonal, organizational and communication skills
• Proficiency in MS Office Suite, especially Excel, Internet, Outlook and databases
• Strong negotiation and decision-making skills
• Able to work independently and as part of a team
• Knowledge of issues related to hearing loss and Deaf Culture an asset
• Proficiency in American Sign Language (ASL) or willingness to learn
• Demonstrated sensitivity to working in a culturally diverse environment
• Occasional travel – annual retreat, ASL classes, or other professional development
Dec 6, 2011 (Internal)
*Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates – you will be contacted if you are selected for an interview.
|SEND RESUME TO:||Subject: Competition # 2011-069
The Canadian Hearing Society
|Please email your resume as a MS Word attachment or paste the resume into the body of the email. Remember to put the competition number in the subject line. Thank you for your application.|
HIRING PROCESS FOR CULTURALLY DEAF, ORAL DEAF,
DEAFENED, AND HARD OF HEARING APPLICANTS
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